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PracticeOne · Terms of Service

Terms Of Service

Last updated 7 July 2026

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you') and KRIKDEX (Pty) Ltd (doing business as Krikdex) ('Krikdex', 'we', 'us', or 'our'), concerning your access to and use of the PracticeOne application as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the 'Services').

You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason. We will alert you about any changes by updating the 'Last updated' date of these Terms of Service, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Service to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Service by your continued use of the Services after the date such revised Terms of Service are posted.

The Services are intended for attorneys, law practices, and their authorised personnel operating in South Africa or internationally.

1. DESCRIPTION OF SERVICES

PracticeOne is an application designed for attorneys and law practices to:

  • Create and manage a practice with its details, banking information, and VAT settings
  • Record and manage clients (individuals and companies) with internal file numbers
  • Open and manage matters (case files) and assign them to practice members
  • Record trust accounting transactions, including trust receipts, trust payments, transfers between the trust and business accounts, and business payments
  • Generate statements, matter ledgers, and trust account reports as PDF documents
  • Invite and manage team members with defined roles (Director, Attorney, Candidate Attorney, Bookkeeper, Support Staff)
  • Monitor practice statistics and trust balances

Important: PracticeOne is a tool to assist attorneys and law practices in recording and managing practice data. It does not provide legal, accounting, financial, or business advice. All professional decisions — and compliance with the Legal Practice Act, the rules of the Legal Practice Council, and all other statutory and professional obligations — remain the sole responsibility of the user and their practice.

The Services operate on a cloud-based model, meaning all practice, client, matter, and trust accounting data is stored in our secure cloud infrastructure (Google Firebase) and is accessible from any device where you are logged in to your account, by you and the other members of your practice.

2. ELIGIBILITY AND REGISTRATION

To use the Services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Provide accurate and complete registration information

By registering for an account, you represent and warrant that:

  • All registration information you submit is truthful and accurate
  • You will maintain the accuracy of such information
  • Your use of the Services does not violate any applicable law or regulation
  • You have the authority to bind any entity on whose behalf you are using the Services

We reserve the right to refuse registration or terminate accounts if we have reason to believe that any of the above requirements are not met.

3. USER ACCOUNTS

Account Creation: When you create an account with us, you must provide accurate, complete, and current information and verify your email address. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

Account Security: You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Account Credentials: Your login credentials are personal to you and may not be shared with others. Each user must have their own individual account.

One Account Per User: Each user may only maintain one active account. Creating multiple accounts may result in termination of all accounts.

4. PRACTICES, ROLES, AND TEAM MEMBERS

PracticeOne uses a practice-based structure that allows a practice to manage its clients, matters, and trust accounting and collaborate as a team.

Practice Roles:

  • Managing Director (Owner): The user who creates the practice. The Managing Director has full control over all practice settings, clients, matters, trust accounting, and team membership. Ownership may only be transferred by the current Managing Director to another member of the practice.
  • Director: A member who, in addition to working with practice data, may manage members and invites.
  • Attorney, Candidate Attorney, Bookkeeper: Members with access to view and manage practice data within the practice.
  • Support Staff: Members with access to practice data who cannot be assigned matters.

Inviting Team Members: The Managing Director and Directors may invite other users to join the practice by generating an invite code and sharing it with them. A user joins the practice by entering the invite code in the app, and receives the role attached to the invite. Members may be removed from the practice at any time by the Managing Director or a Director.

Team Member Responsibilities: By joining a practice, team members agree to:

  • Use the Services only for the purposes authorised by the practice
  • Maintain the confidentiality of the client, matter, and trust accounting data they access
  • Not share their account credentials or invite codes with unauthorised persons
  • Comply with these Terms of Service in full

Data Access: Team members can access the client, matter, and trust accounting data within the practice they belong to, based on their assigned role. The practice is responsible for managing team member access, keeping invite codes confidential, and removing members who should no longer have access.

5. SUBSCRIPTION AND PAYMENT

Current Pricing: PracticeOne may offer free and/or paid subscription tiers. Current pricing is displayed within the application and on our official website.

Subscription Plans: We may offer various subscription plans with different features and pricing. Details of each plan, including features and pricing, are available within the app.

Payment Terms:

  • Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected)
  • Payment is processed through the applicable app store (Apple App Store or Google Play Store)
  • All fees are exclusive of taxes, which will be added where applicable
  • You are responsible for all charges incurred under your account

Price Changes: We reserve the right to change subscription prices at any time, including but not limited to:

  • Introducing new subscription tiers
  • Modifying existing subscription prices (increases or decreases)
  • Changing the features included in each subscription tier
  • Converting free features to paid features
  • Discontinuing subscription plans

Notice of Price Changes: We will provide at least 30 days' notice of any price increases through one or more of the following methods:

  • In-app notification
  • Email notification to registered users
  • Notice posted in the application

For existing subscribers, price changes will take effect at the start of your next billing cycle following the notice period. You may cancel your subscription before the price change takes effect.

Automatic Renewal: Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew at the then-current price. You authorize us to charge the applicable subscription fee to your chosen payment method.

Cancellation: You may cancel your subscription at any time through your app store account settings. Cancellation will take effect at the end of the current billing period. You will continue to have access to paid features until the end of your billing period.

Refunds: Subscription fees are generally non-refundable except:

  • Where required by applicable law
  • As explicitly stated in our refund policy
  • At our sole discretion in exceptional circumstances

Refund requests must be directed to the applicable app store according to their refund policies.

Free Trial: If we offer a free trial:

  • The trial period will be specified at signup
  • You may be required to provide payment information to start a trial
  • If you do not cancel before the trial ends, you will be charged the applicable subscription fee
  • Free trials are limited to one per user

6. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property: The Services and all content, features, and functionality (including but not limited to all information, software, text, displays, images, graphics, and the design, selection, and arrangement thereof) are owned by KRIKDEX (Pty) Ltd, its licensors, or other providers of such material and are protected by South African and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

License to Use: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Download and install the app on your personal devices
  • Access and use the Services for your practice management and trust accounting purposes

Restrictions: You may not:

  • Copy, modify, or create derivative works of the Services
  • Reverse engineer, decompile, or disassemble the Services
  • Remove any copyright or proprietary notices from the Services
  • Transfer, sublicense, or assign your rights under these Terms
  • Use the Services to build a competing product or service

Your Content: You retain ownership of all practice, client, matter, and trust accounting records and other content you create using the Services. By using the Services, you grant us a limited license to process your data solely for the purpose of providing the Services.

7. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • You have the legal capacity and authority to enter into these Terms
  • You are not located in a country subject to international sanctions
  • You will not use the Services for any illegal or unauthorized purpose
  • Your use of the Services will not violate any applicable law or regulation
  • All information you provide is true, accurate, and complete
  • You will maintain the accuracy of your information
  • You will not access the Services through automated or non-human means
  • You will not use the Services to harass, abuse, or harm another person
  • You will comply with all applicable laws regarding the transmission of technical data

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree NOT to:

  • Enter false, fraudulent, or misleading client, matter, or trust accounting data
  • Share your account credentials or invite codes with any unauthorised person
  • Use the Services for any unlawful purpose or in violation of any laws
  • Engage in any conduct that restricts or inhibits anyone's use of the Services
  • Use the Services in any manner that could disable, overburden, damage, or impair the Services
  • Use any robot, spider, or other automatic device to access the Services
  • Introduce any viruses, trojan horses, worms, or other malicious code
  • Attempt to gain unauthorized access to any portion of the Services or other users' data
  • Interfere with the proper working of the Services
  • Circumvent, disable, or otherwise interfere with security-related features
  • Copy or adapt the Services' software or technology
  • Decipher, decompile, disassemble, or reverse engineer any of the software
  • Delete the copyright or other proprietary rights notice from any content
  • Use the Services to advertise or offer to sell goods and services
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
  • Use the Services in a manner inconsistent with any applicable laws or regulations
  • Sell or otherwise transfer your account

9. DATA AND PRIVACY

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information when you use the Services.

Cloud Data Storage: All practice, client, matter, and trust accounting data you enter into PracticeOne is stored in our secure cloud infrastructure (Google Firebase). This data is accessible to you and the other members of your practice.

We store the following data on our servers:

  • Your email address and account credentials (encrypted) — always
  • Practice details, client records, and matter records you create — always
  • Trust accounting transactions and ledgers — always
  • Practice membership, invites, and role assignments — always
  • App usage analytics and crash reports — always

Data Security: We implement appropriate technical and organizational measures to protect data processed through our Services. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Export and Records: You are responsible for maintaining your own backups of critical practice records. PracticeOne can generate PDF statements, ledgers, and trust account reports; we recommend periodically exporting and retaining important records independently of the app. Statutory record-keeping obligations, including those relating to trust accounting records, remain the responsibility of the practice.

Professional Confidentiality: Client information you enter into the Services may be subject to legal professional privilege and confidentiality obligations. You and your practice remain responsible for complying with those obligations, including when sharing access with team members or distributing generated documents.

10. THIRD-PARTY SERVICES

The Services may contain links to or integrate with third-party websites, services, or content that are not owned or controlled by us.

Firebase Services: We use Google Firebase for:

  • User authentication
  • Cloud data storage (Firestore)
  • Cloud functions (email verification and practice membership operations)
  • Analytics and crash reporting

Your use of Firebase services is subject to Google's terms of service and privacy policy.

App Stores: The Services are distributed through the Apple App Store (including the Mac App Store) and Google Play Store. Your use of these platforms is subject to their respective terms of service.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such third-party services.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Terms
  • Take appropriate legal action against anyone who violates these Terms
  • Refuse, restrict access to, limit the availability of, or disable any user's account
  • Remove or disable all files and content that are excessive in size or burdensome to our systems
  • Manage the Services in a manner designed to protect our rights and property
  • Terminate accounts that we determine, in our sole discretion, to be in violation of these Terms

12. TERM AND TERMINATION

These Terms shall remain in full force and effect while you use the Services.

Termination by You: You may terminate your account at any time by:

  • Contacting us at krikdex@outlook.com
  • Deleting your account through the app settings
  • Uninstalling the application (note: this does not automatically delete your cloud account or data)

Termination by Us: We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Effect of Termination: Upon termination:

  • Your right to use the Services will immediately cease
  • You must cease all use of the Services
  • If you are a practice owner, the members of your practice may lose access to the practice's data
  • We may delete your account information and practice data from our servers after the retention period

Survival: The following provisions shall survive termination: Intellectual Property Rights, Disclaimers, Limitations of Liability, Indemnification, and any other provisions that by their nature should survive.

13. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

14. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in the Eastern Cape Province, South Africa, and you hereby consent to the personal jurisdiction and venue therein.

15. DISPUTE RESOLUTION

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms ('Dispute'), you and we agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.

Binding Arbitration: If we cannot resolve a Dispute through informal negotiations, either party may elect to have the Dispute finally and exclusively resolved by binding arbitration. The arbitration shall be conducted in accordance with the Arbitration Act 42 of 1965 of South Africa.

Restrictions: You agree that any arbitration shall be limited to the Dispute between you and us individually. You agree that:

  • No arbitration shall be joined with any other proceeding
  • There is no right or authority for any Dispute to be arbitrated on a class-action basis
  • There is no right or authority for any Dispute to be brought in a purported representative capacity

Exceptions: The parties agree that the following Disputes are not subject to arbitration:

  • Any Disputes seeking to enforce or protect intellectual property rights
  • Any Dispute related to actual or threatened infringement
  • Any request for injunctive relief

16. DISCLAIMERS

THE SERVICES ARE PROVIDED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

  • ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS
  • PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICES
  • UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN
  • INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES
  • BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH THE SERVICES
  • ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS
  • LOSS OF CLIENT, MATTER, OR TRUST ACCOUNTING DATA DUE TO TECHNICAL FAILURES

NOT PROFESSIONAL ADVICE: THE SERVICES DO NOT PROVIDE LEGAL, ACCOUNTING, FINANCIAL, OR BUSINESS ADVICE. ALL INFORMATION RECORDED IN THE APP IS ENTERED BY THE USER AND IS PROVIDED FOR PRACTICE MANAGEMENT RECORD-KEEPING PURPOSES ONLY. THE SERVICES DO NOT CONSTITUTE, AND DO NOT REPLACE, THE ACCOUNTING RECORDS AND CONTROLS REQUIRED OF A TRUST ACCOUNT PRACTICE. YOU ARE SOLELY RESPONSIBLE FOR ALL PROFESSIONAL AND BUSINESS DECISIONS AND FOR COMPLIANCE WITH THE LEGAL PRACTICE ACT, THE RULES OF THE LEGAL PRACTICE COUNCIL, AND ALL OTHER APPLICABLE OBLIGATIONS.

17. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN SOUTH AFRICAN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

PROFESSIONAL AND BUSINESS DECISIONS: WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM LEGAL, ACCOUNTING, OR BUSINESS DECISIONS MADE USING THE SERVICES, INCLUDING BUT NOT LIMITED TO:

  • TRUST ACCOUNT SHORTFALLS OR MISALLOCATIONS
  • REGULATORY OR DISCIPLINARY CONSEQUENCES
  • FINANCIAL LOSSES
  • LOSS OF PRACTICE DATA
  • DECISIONS MADE BASED ON APP DATA

18. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

  • Your use of the Services
  • Breach of these Terms
  • Any breach of your representations and warranties set forth in these Terms
  • Your violation of the rights of a third party, including but not limited to intellectual property rights and confidentiality obligations
  • Any legal, accounting, or business decisions made using the Services
  • Any unauthorized access to practice data resulting from your failure to secure your account or invite codes

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

19. ELECTRONIC COMMUNICATIONS

By using the Services, you consent to receiving electronic communications from us. These communications may include:

  • Account notifications and verification codes
  • Service updates and announcements
  • Subscription and billing information
  • Changes to these Terms or our Privacy Policy
  • Security alerts

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

20. MISCELLANEOUS

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Services.

Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Assignment: We may assign our rights and obligations under these Terms without restriction. You may not assign your rights or obligations under these Terms without our prior written consent.

No Partnership: Nothing in these Terms shall be construed to create a partnership, joint venture, or agency relationship between you and us.

Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

21. CONTACT US

If you have any questions about these Terms of Service, please contact us:

By email: krikdex@outlook.com

By post:

KRIKDEX (Pty) Ltd

Church Street

Graaff Reinet, Eastern Cape 6280

South Africa

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